Go to and sign in using your credentials.Setting a retention policy for a shared mailbox if emails are disappearing: Right click on the email you want to restore and select ‘Restore’ from the dropdown list.On Outlook, select the ‘deleted items’ folder from the left hand side panel.Restore emails from ‘Deleted items’ folder if shared mailbox emails are disappearing: This blog post will demonstrate the steps to ensure emails from your shared mailbox don’t disappear, including how to restore emails from the deleted items folder and how to set a retention policy to your shared mailbox to ensure that the emails don’t disappear. If the emails are not in the deleted folder, many users have found that if their retention policy is set to default, then they often experience emails disappearing from their shared mailboxes. If the emails are in the deleted folder, you can easily restore them to your shared mailbox. Accidentally deleting emails is an easy mistake to make, especially in a shared mailbox where multiple people have access to the emails. The first thing users should do is ensure that the disappearing emails are not in the deleted items folder. However, many people have found that in Outlook, there are times when emails from their shared mailbox keep disappearing and can not be found. This mailbox is typically shared between relevant people in the organisation who can respond to the email and answer the enquiry based on their specific knowledge.
A typical example of this is having a shared mailbox for enquiries that people may send them.
It is very common for a business or organisation to have a shared mailbox for the day to day running of the business.
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